Shipping policy

Shipping Policy

All orders are processed within 2 to 3 working days. You will receive an email as soon as your order has been packed and shipped out.

Physical Address Required: We do not ship to P.O. boxes. For successful delivery, please provide a physical address and telephone number for the carrier company when placing your order.

We are currently unable to ship to Australia and New Zealand.

UK Shipping

Delivery within the UK usually takes around 2 days and is free when you spend £50 or more in our online shop.

We ship all UK orders via Royal Mail Tracked 48hr or Evri Tracked.

Service	Price	Delivery
Royal Mail Tracked / Evri	£4.00	2 days
Orders over £50	Free	2 days

This also covers the Isle of Man, which is aligned with the UK for VAT and customs purposes and is treated the same as a UK domestic order.

Import Duty and VAT: Which Countries Are Covered

To help you understand what you will and won't be charged on delivery, here is how each destination is treated.

Countries covered by IOSS (VAT charged at checkout, no duty, no charges on delivery)

Weluxia is registered for IOSS (Import One Stop Shop). For orders under €150 shipped to the following EU member states, VAT is included in your total at checkout and there are no additional charges to pay on delivery:

Country	Standard VAT Rate
Austria	20%
Belgium	21%
Bulgaria	20%
Croatia	25%
Republic of Cyprus	19%
Czechia	21%
Denmark	25%
Estonia	24%
Finland	25.5%
France	20%
Germany	19%
Greece	24%
Hungary	27%
Ireland	23%
Italy	22%
Latvia	21%
Lithuania	21%
Luxembourg	17%
Malta	18%
Netherlands	21%
Poland	23%
Portugal	23%
Romania	21%
Slovakia	23%
Slovenia	22%
Spain	21%
Sweden	25%
Monaco	20% (follows French VAT rules)

VAT rates shown are the standard rate applied at checkout under IOSS. Some product categories may qualify for a reduced rate in certain countries. Rates are set by each country's tax authority and may change; this table reflects current published standard rates.

Duty on IOSS orders: IOSS covers VAT only. Under EU rules, no customs duty is charged on consignments valued at €150 or under, so orders in this range are VAT only, with nothing further due on delivery.

Orders over €150 (even to an IOSS listed country): these fall outside the scope of IOSS regardless of registration status. They may be subject to full customs clearance, import VAT and a customs handling charge on delivery, the same as a non IOSS order.

Note on Ireland: shipping to the Republic of Ireland is included as part of the EU market above, with VAT included at checkout.

Countries NOT covered by IOSS (VAT, duty and handling fees collected on delivery, except the USA, see below)

IOSS is an EU only scheme. The following destinations are outside it, so orders are shipped DDU (Delivery Duty Unpaid) unless noted otherwise, and the courier will collect charges directly from you before releasing the parcel:

Switzerland, Norway and Iceland: VAT and duty rates are set by each country's own customs authority and vary by product category and order value. We recommend checking with your local customs office if you're unsure what to expect.
USA: import duty is calculated on your actual order value and charged at checkout, alongside shipping. Because duty is paid upfront, there are no additional charges collected on delivery.
Canada: orders are cleared through Canada Post once handed over by Royal Mail. Canada Post collects any applicable import duty and a handling fee directly from you at the time of delivery. These figures are for guidance only; the exact rate is set by Canadian customs based on product classification and can vary by shipment.
United Arab Emirates: orders are delivered by Emirates Post, who collect 5% UAE VAT and any handling fee directly from you at the time of delivery. Orders valued under AED 1,000 are free from UAE customs duty.

Orders outside IOSS scope generally

For any non IOSS destination other than the USA (which is prepaid at checkout, see above): orders between €10 and €150 are likely to be charged import tax and a handling fee. Orders over €150 are likely to be charged import tax, a handling fee and a customs charge. It is the responsibility of the customer to confirm the exact taxes, customs charges and handling fees that apply under their own country's legislation. Weluxia cannot guarantee or control charges set by destination country customs authorities.

Shipping to the European Union

Rates for the EU member states listed above (VAT included at checkout for orders under €150 via IOSS):

Service	Weight	Price	Delivery
Express International	0 to 0.1kg	£10.00	5 to 10 business days
Express International	0.1 to 0.25kg	£18.00	5 to 10 business days
Express International	0.25 to 0.75kg	£17.00	5 to 10 business days
Express International	0.75 to 2kg	£25.00	5 to 10 business days

Switzerland, Norway and Iceland

These countries are in Europe but are outside the EU and are not covered by our IOSS registration. Orders are shipped DDU, and you will be responsible for paying any import VAT, duty and handling fees charged by the courier upon delivery.

Service	Price	Delivery
International Tracked, 0 to 0.1kg	£11.50	5 to 8 days
International Tracked, 0.1 to 0.25kg	£20.50	5 to 8 days
International Tracked, 0.25 to 2kg	£28.50	5 to 8 days

Channel Islands (Jersey and Guernsey)

Jersey and Guernsey are outside the UK customs area, so a customs declaration is required on every parcel, even though shipping costs are the same as UK domestic rates.

Service	Price	Delivery
Royal Mail Tracked, 0 to 0.115kg	£2.95	5 to 8 days
Royal Mail Tracked, 0.116 to 2kg	£4.00	5 to 8 days
Orders £50 and over	Free	5 to 8 days

USA Shipping

Orders are shipped via Royal Mail, who hand over to USPS for final delivery once the parcel arrives in the USA.

International Tracked services cannot be sent to P.O. boxes or pack stations, as a signature cannot be captured.

Service	Weight	Delivery	Price
International Royal Mail	0 to 0.25kg	5 to 10 business days	£12.17
International Royal Mail	0.25 to 0.5kg	5 to 10 business days	£14.25
International Royal Mail	0.5 to 1kg	5 to 10 business days	£17.53
International Royal Mail	1 to 2kg	5 to 10 business days	£20.20

Prices shown are for postage only. Import duty is calculated on your order value and shown as a separate line item at checkout, included in your total. Because duty is paid upfront, there are no further charges to pay on delivery.

Canada Shipping

Orders are shipped via Royal Mail, who hand over to Canada Post for final delivery once the parcel arrives in Canada.

International Tracked and Signed services cannot be sent to P.O. boxes or pack stations, as a signature cannot be captured.

Service	Weight	Delivery	Price
International Royal Mail	0 to 0.5kg	5 to 10 business days	£14.44
International Royal Mail	0.5 to 0.75kg	5 to 10 business days	£17.01
International Royal Mail	0.75 to 1kg	5 to 10 business days	£20.27
International Royal Mail	1 to 1.25kg	5 to 10 business days	£22.95
International Royal Mail	1.25 to 2kg	5 to 10 business days	£24.52

Prices shown are for postage only and exclude customs duty and import taxes. Canada is not covered by IOSS, so orders here are shipped DDU (Delivery Duty Unpaid). Import duty and a customs handling fee are collected by Canada Post on delivery and are the responsibility of the customer.

United Arab Emirates Shipping

Orders to the UAE are shipped with DPD and handed to Emirates Post for final delivery.

Service	Weight	Delivery	Price
International Tracked	0 to 0.5kg	5 to 10 working days	£10.19
International Tracked	0.5 to 1kg	5 to 10 working days	£13.66
International Tracked	1 to 2kg	5 to 10 working days	£23.81

Prices shown are for postage only. The UAE is not covered by IOSS, so orders are shipped DDU (Delivery Duty Unpaid). UAE VAT at 5% and any handling fee are collected by Emirates Post on delivery and are the responsibility of the customer. Orders valued under AED 1,000 are free from UAE customs duty.

For successful delivery, please include your apartment or villa number, building or community name, area, and a UAE mobile number (starting +971) for the courier.

Please note that a signature or photo on delivery is not available for UAE orders.

Customs Charges (Non IOSS Destinations)

For destinations not covered by our IOSS registration, please be aware that ordering outside the UK will give rise to customs, import duties and handling fees. These charges are typically due once the package arrives in the destination country. The buyer is responsible for paying any import duties, taxes and customs charges once goods have arrived in the destination country.

Orders between €10 and €150 are likely to be charged import tax and a handling fee. Orders over €150 are likely to be charged import tax, a handling fee and a customs charge.

It is the responsibility of the customer to confirm the correct taxes, customs charges and handling fees that apply under their own country's legislation.

Note: the USA is an exception to the above. Duty is calculated and collected at checkout rather than on delivery, so no further customs charges should arise once your parcel reaches the USA.

Uncollected Parcels

If a parcel is not collected within the retention period, it will be automatically returned to us here in the UK. If this happens, we're unable to issue a refund for the original shipping cost or any return charges incurred, as these are non recoverable expenses on our end. We'd still be happy to help arrange a reshipment, postage payable, once the parcel is back with us, should you wish to receive your order.

This applies to all international parcels, including those to the European Union, Switzerland, Norway, Iceland, the Channel Islands, the USA, Canada and the United Arab Emirates.

Courier Communication and Customs Fees

The courier may contact you for additional information or to collect customs fees before delivery. Failure to respond promptly may result in your order being returned to us. In such instances, refunds will not be provided. We can resend the shipment, but any additional shipping costs will be at your expense. Please ensure you are happy to pay any import duty and associated fees before placing an order.

If you are unsure whether you will be subject to customs fees, we recommend contacting your local customs office for more information before placing your order.

Damaged Shipments

If your package arrives damaged, please retain the shipping box, the products and all original packaging. Report the damage to us within three days of receipt by emailing info@weluxia.com with your order number and photos of the shipping box, shipping label and damaged items.