Returns & Refund Policy

Eligibility

You have 14 calendar days from the date of purchase to initiate a return. To be eligible, the item must be unused, in its original packaging, unopened and sealed. For health and hygiene reasons, some items are non returnable regardless of condition (see below).

Process

To start a return, email us at info@weluxia.com with your order number and reason for return. We will send you return instructions and authorisation. Returns sent without prior authorisation will not be accepted.

Return Shipping

Where a return is due to our error, you received the wrong item, or an item arrives damaged or defective, we will send you a prepaid return label at no cost to you.

For all other authorised returns, including UK and EU 14 day cooling off returns, the customer is responsible for arranging and paying for return shipping. We do not provide a return label in these cases.

Original shipping charges are refunded for cooling off returns and for faulty or incorrect items. Return shipping costs for cooling off returns remain the customer's responsibility.

Non Returnable Items

Due to safety and hygiene reasons, the following items are non returnable once opened, used or unsealed:

Mouthwash
Toothpaste
Toothbrushes
Floss
Toothpowders
Tooth Soap
Gum Oils/Serums
Tongue Scrapers

This exclusion applies regardless of the reason given, including but not limited to dislike of taste, texture or scent, a change of mind, or a reported sensitivity or reaction after use. See "Product Reactions & Sensitivity" below.

Gift cards are non refundable. Sale items can be returned under the same conditions as full price items.

Product Reactions & Sensitivity

Weluxia products are formulated with natural, active mineral and botanical ingredients. As with any natural or active formulation, individual sensitivity can vary from person to person, and a product working well for one person does not guarantee the same experience for another. This is a normal characteristic of natural formulations, not a product fault.

If you experience discomfort or sensitivity after use, please discontinue use immediately and consult your dentist, GP or healthcare provider. Full ingredient lists and, where available, Certificates of Analysis are available on some products for review.

Refunds for opened hygiene items are only considered where there is verifiable evidence of a manufacturing defect or contamination (for example, batch testing results, visible foreign matter, or a fault confirmed on inspection). We may ask for photos, your batch number, and supporting detail before making a decision.

This does not affect your statutory rights under the UK Consumer Rights Act 2015 or applicable EU consumer protection law where a product is genuinely unsafe, faulty or not as described.

Damaged or Defective Items

Please inspect your order on receipt and contact us within 48 hours if an item arrives defective, damaged, or if you receive the wrong item, so we can evaluate and put it right.

Exchanges

We will exchange or replace items that are confirmed defective or damaged on arrival. Non returnable items cannot be exchanged

To request an exchange, email us at info@weluxia.com.

Refunds

Once your return is received, we will inspect it and notify you of the outcome. Refunds are issued for unopened, unused and sealed items returned within the 14 day cooling off period, for items confirmed damaged, defective or faulty on receipt, and for opened items with verified manufacturing defects as described above. If approved, refunds are processed within 5 business days. Please allow up to 5 additional days for the refund to appear on your statement.

UK and European Union 14 Day Cooling Off Period

If you are in the UK, or your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification, under the UK Consumer Contracts Regulations 2013 or EU consumer law. To qualify, the item must be in the same condition as received: unopened, unused, sealed and in its original packaging, with proof of purchase. Opened or used hygiene items fall outside this right, as sealed goods not suitable for return for health or hygiene reasons once unsealed.

Return shipping costs for cooling off returns are the customer's responsibility. See Return Shipping above.

Questions?

If you have any questions about this policy, email us at info@weluxia.com.